RETURNS POLICY
We offer a 14-day return policy on all full-price merchandise. The return window begins on the day your order is delivered to you.
To lodge a return please click the button below.
- Returned items must be in new, unused condition and in the original packaging.
- We're not able to offer an exchange on returned items - you'll automatically be issued a refund/credit for any returned items. If you want a different size or colour, or you want a different item, you'll need to place a new order.
- For health and safety reasons, we do not accept returns on ALL earrings.
- All sale items purchased, including sample sale pieces, are considered final sale and are not eligible for a refund or return.
- Postage will be at the buyer's expense. We recommend using registered/trackable post as we do not hold responsibility for lost packages.
- We do not offer returns or exchanges for custom made items. These items include custom engraving, stamped tags, custom initial/letter necklaces and bracelets, custom made jewelry upon request.
- Pre-orders and custom products cannot be cancelled once the order has been placed.
- Returns must be posted within 7 days of approval
- If the conditions and the return are not met we have the right to refuse the return
- For everything else, please contact us at hello@s-kin.com.au. We will be happy to help!
RETURNS FAQ's
DO I HAVE TO PAY FOR RETURN SHIPPING?
Yes, you will need to cover the cost of return postage and this amount will not be refunded to you. This includes any warranty claims
Please note: Your original shipping fee is also non-refundable and will be removed from your refundable amount.
HOW DO I PACK MY ITEM FOR RETURN?
Please return all unused items enclosed in a padded bag or box to ensure they are not damaged in transit.
Please include your name and #JW order number inside the bag or box so we can identify you items upon arrival.
WHAT IS THE RETURN ADDRESS?
Please return your items to:
S-kin Studio Jewelry
573 Burwood Rd,
Hawthorn, VIC 3122
Please include your name and #JW order number
inside the bag/box so we can identify your return upon arrival.
WHEN WILL I RECIEVE MY REFUND?
Refunds will be processed via the original payment method within 5-10 business days of your item being received by the S-kin Customer Service Team.
Once your item has been received and refunded, you will be notified via email.
Alternatively, you can choose to keep store credit by letting us know in your return lodge email.
