This bday week, we're bringing back our iconic 20% off sitewide anniversary sale... but make it a week long celebration, because who even celebrates just the one day?! 

Plus, we're giving you our sold-out S-kin Studio Mini Vault in a brand new gold colour, worth $59, when you shop the bday sale above $160.  

Please note the below are excluded from the sale and are not eligible for 20% off:
Already reduced bundles or discounted items
Appointment bookings + jewellery
Mystery boxes
Accessories such as extension chains, piercing sprays, polishing cloths and premium gift wrap
Gift cards

Our standard Return and Exchange policy applies to all orders during the bday sale period. All items purchased on sale are not eligible for return unless faulty.
Free returns are not applicable during this period (via Redo) and exchanges are not available. Please take care when placing an order!

Due to the volume of orders, please note that processing times during this period are as below:

Normal items: 5-7 business days
Custom items: 6-10 business days (such as initials, engraving, infinite bracelets and solid gold necklaces)
Made-to-order items: 10-12 weeks (such as made to order solid gold anime, solid gold enchanted rings)
Pre-order: denoted on the individual product's page (+ normal processing time)

If your order contains items from multiple categories, they will be shipped together once processing for all items have been completed.We're aiming for less, but please be patient with our small team as everything is hand-packed and customised individually for you!

Please select express shipping and tick 'skip the queue' at check out if you are needing your jewellery in a hurry!

Please note 'skip the queue' is not available for made-to order items.

Good news! You can edit your order within the first 30 minutes of placing an order. You can add an item or change an address.

Outside of these changes, we're unable to make changes to orders once they're placed. Double check your items and gifts before completing your purchase. Once your order is placed, you agree to these terms and conditions and we are unable to change your order once placed.

Your gift(s) will be automatically added to your cart once qualified! Just add to cart to see the right gift(s) in your cart.

If you are not seeing the gift appear in cart, it means it has been fully exhausted. Please note that if you place two separate orders, we will combine them and ship as one, and remove any duplicate gifts as we are only able to offer gift redemtion once per person during the sale.

The below items are excluded from the total required for gift redemption:
Already reduced bundles or discounted items
Accessories (extension chains, piercing sprays, polishing cloths, premium gift wrapping)
Mystery boxes
Appointment bookings
Gift cards

Please note that any gift offerings or promotions are valid only for the specified time period and cannot be applied retrospectively. If your gifts are not showing up in your order, we will not be able to add them to your order after it has been processed. We recommend ensuring your gifts are selected at checkout to avoid any issues.

Any orders with a pre-order item or custom made to order item will only be shipped when everything is in stock. We suggest to split up your order for in stock items and made-to-order items so items that are ready to ship can be dispatched asap!

The current level of inventory is likely what you'll get! If there is an item that you're looking for that isn't currently in stock, it's likely that they won't be restocked until after the sale. The best way to know when something returns is to sign up to the back in stock email notification on the product page!

Sorry friends! We are not able to offer rainchecks for our sales. Our products are very inventory-dependent, so we're stoked you got what you wanted while it was available!

The 8th Bday Sale wraps up on Sunday, 8th March at midnight AEDT. It’s your last chance to shop gifts before time runs out!

If you have more questions, please feel free to email hello@s-kin.com.au.
If your query is urgent, please email us ASAP and put the subject as URGENT.

We try our best to get back to you within 24hrs. However, please give us 3-5 working days for our small team to respond during this period.

Please note outside of the above T&Cs, our normal T&Cs still apply. When contacting us, please double check these terms to see if your query can be resolved. Additionally, please find the below resources.

FAQs
Shipping & Delivery
Returns Policy