Logistics & Customer Experience Coordinator

Full Time

About us

S-kin Studio Jewelry is an ecommerce brand based in Melbourne, Victoria.  Established in 2018, we set out with a mission to provide minimal jewelry with unique, vintage-inspired designs that encourage slow living.

With plans to expand in 2021 and beyond, we are on the hunt for a highly skilled & passionate Full Time Logistics & Customer Experience Coordinator who loves all things jewellery & operations management.

If you have experience in managing inventory, supply chain, or a strong retail background we would love to hear from you!

About the role – what you will be doing

  • Manage stock inventory and accordingly update and/or reorder necessary stock and supplies. Including Shopify inventory management. 
  • Champion all customer service interactions online and in-store, with focus on achieving the best possible customer experience. 
  • Collate customer feedback and provide actionable insights into the customer service experience and journey
  • Coordinate daily order processing, including making jewelry to order, pick & packing orders, processing returns, exchanges and repairs
  • Make jewellery daily according to our stock level needs (don't worry, we'll teach you everything you need to know!)

About you:

  • Minimum 12 months experience in ecommerce and/or customer service
  • Demonstrated ability to think strategically and creatively when problem solving
  • Strong time management and organisational skills, exceptional attention to detail is a must
  • You are always ready to learn new things and build on your existing skills
  • You are personable and love building long lasting relationships with people
  • Strong technology and computer skills with experience in Adobe Suite, Shopify or Microsoft Offer preferable
  • Ability to work independently and in a team environment

Benefits

  • A tight-knit team that loves to have fun
  • Beautiful sunlit studio based in Cremorne, Victoria (we're currently based in Bulleen but will be moving to Cremorne in October 2021)
  • Product discount benefits
  • Flexible working hours
  • Opportunity to travel and work on marketing campaigns

To apply, email your cover letter outlining relevant experience and why you are the best person for the role, along with your resume to careers@s-kin.com.au by midnight August 29, 2021.

 

Retail & Content Assistant

Casual

About us

S-kin Studio Jewelry is an ecommerce brand based in Bulleen, Victoria. Established in 2018, we set out with a mission to provide minimal jewelry with unique, vintage-inspired designs that encourage slow living.

With plans to expand in 2021 and beyond, we are on the hunt for a highly skilled & passionate Permanent Part Time Retail & Content Assistant who loves all things jewellery & content creating.

If you have proven retail experience or have completed visual creative work for ecommerce brands, we would love to hear from you!

About the role – what you will be doing

  • Work in our flagship retail store in Melbourne and provide customers with an outstanding and memorable customer experience.
  • Assist with our daily order processing. This includes pick & packing orders and assisting in making jewelry (don't worry, we'll teach you everything there is to know!)
  • Work together with Creative Director & Marketing Coordinator to create fun and meaningful content for our social media
  • Schedule and provide one on one jewellery appointments (we'll ensure you know everything you need to know before your first appointment!)
  • Assist with the organisation of major campaign launches, events & PR and visual merchandising 

About you:

  • Minimum 12 months experience in retail or product-driven ecommerce. Experience in high-end or luxury boutique experience preferred. 
  • You love to make each and everyone of your customers feel special and will go above and beyond to give them a wonderful customer experience.
  • You have a proven love and understanding of social media trends in the fashion/accessories space.
  • You have a creative eye for all things content creation and enjoy creating social media content.
  • You are always ready to learn new things and build on your existing skills
  • Ability to set your own goals and have exceptional attention to detail
  • Ability to work independently and in a team environment
  • Experience with Adobe suite or video editing software's beneficial

Benefits

  • A tight-knit team that loves to have fun
  • Beautiful sunlit studio based in Cremorne, Victoria (we're currently based in Bulleen but will be moving to Cremorne in October 2021)
  • Product discount benefits
  • Flexible working hours
  • Opportunity to travel and work on marketing campaigns

To apply, email your cover letter outlining relevant experience and why you are the best person for the role, along with your resume to careers@s-kin.com.au by midnight August 29, 2021.