If you are having trouble tracking your order with DHL or Australia Post try tracking your parcel via Parcels App with your provided tracking number. If you are unable to find your parcel via the Parcels App website please contact our Customer Service team via email at hello@s-kin.com.au to lodge an enquiry.

International customers (outside of Australia) are responsible to pay any applicable inbound duties, taxes, and any other fees outlined by local Customs authority. All international packages are shipped DDU (duties and taxes unpaid), meaning these fees are not included in the price of goods purchased from our website.

It is your responsibility to pay these fees in order to receive the parcel. We are unable to advise the amounts of what these fees might be, if applicable at all. Please contact your country's custom office for estimated charges and rates on packages coming from overseas.

If you entered the wrong address at the time of placing your order or would like to amend the items in your order, please contact our Customer Service team immediately via email hello@s-kin.com.au with your #JW order number.
Please double check that all address and billing details are entered correctly at the time of check out as we are not liable to replace or resend your parcel if the shipment is returned to sender due to wrong address entered.

For Domestic Orders: If a tracking number has already been issued for your order, a $12 ''return to sender'' fee and a further $6 postage fee will be incurred.

For International Orders: We are unable to reroute shipments once they have been shipped.

For all pre-orders, please note that the 'dispatch by' date is a guide only and items can be shipped before or after this date.

Australian customers - If your order contains both in-stock and pre-order items, we will send your entire order when the final item arrives. If you wish to receive the items in stock first, please place your order as 2 separate orders.

International customers - All of your items will be shipped together when your pre-order items are in stock.   

We offer returns for all orders within 14 days of delivery. Please contact our Customer Service team via email hello@s-kin.com.au immediately if you would like to lodge a return.

For health and safety reasons we do not accept returns for pierced earring jewelry.
Returns postage will be at the buyer's expense.

Please note: Sample Sale and Custom Orders (this includes Custom Initial Necklaces & Bracelets) are considered Final Sale and are not eligible for returns. For more information please refer to our Returns Policy page.