Standard delivery (3-6 business days) for orders <$49 - $6.00
For orders $49-$99, standard delivery (3-6 business days) is free of charge.
For orders over $99, your order is shipped express (1-2 business days), free of charge.
For orders under $99, express shipping (1-2 business days) is only $10.00.
All domestic deliveries are shipped through Australia Post. Tracking is available. Should you require signature upon delivery please contact email@example.com.
Standard delivery (5-14 business days) - $10.00
For orders over $80, standard delivery (5-10 business days) is free of charge.
All international deliveries are shipped through DHL and comes with tracking. We do not offer express delivery to international destinations at the moment.
Estimated international shipping times can be found below.
New Zealand: 3-5 business days
North America: 7-12 business days
Europe: 5-12 business days
Asia Pacific: 5-12 business days
Everywhere else: 7-14 business days
INTERNATIONAL TAXES AND DUTIES
International customers (outside Australia) are responsible to pay any applicable inbound duties, taxes, and any other fees outlined by local Customs authority. All international packages are shipped DDU (duties and taxes unpaid), meaning these fees are not included in the price of goods purchased from our website. It is your responsibility to pay these fees in order to receive the parcel. We are unable to advise the amounts of what these fees might be, if applicable at all. Please contact your country's custom office for estimated charges and rates on packages coming from overseas.
WRONG ADDRESS ENTERED
It is the customer's responsibility to enter the correct shipping address when ordering from our website. If you have placed an order and have put the wrong address, please contact us ASAP via email at firstname.lastname@example.org. If no tracking number has been issued, we will aim to resolve your issue. However, if a tracking number has already been issued, a $12 ‘return to sender’ fee and further $6 postage fee will be charged. If an order is cancelled after a tracking number is issued, a refund will be issued, minus the delivery fee applicable for shipping your order.
For all pre-orders, please note that the 'dispatch by' date is a guide only and items can be shipped before or after this date.
Australian customers - If your order contains both in-stock and pre-order items, we will send your entire order when the final item arrives. If you wish to receive the items in stock first, please place your order as 2 separate orders.
International customers - All of your items will be shipped together when your pre-order items are in stock.
We offer flexible returns within 14 days, please see our full returns policy here.