We offer a 14-day return policy on all full-price merchandise. The return window begins on the day your order is delivered to you.
To lodge a return please email firstname.lastname@example.org with your #JW order number.
- Returned items must be in new, unused condition and in the original packaging.
- For health and safety reasons, we do not accept returns for pierced earrings.
- All sale items purchased, including sample sale pieces, are considered final sale and are not eligible for a refund or return.
- Postage will be at the buyer's expense. We recommend using registered/trackable post as we do not hold responsibility for lost packages.
- Please note: We do not offer returns or exchanges for custom made items. These items include custom engraving, stamped tags, custom initial/letter necklaces and bracelets, custom made jewelry upon request.