International Shipping Update - Jan 2021

We are seeing recovery in shipping times worldwide with some popular destinations (USA, Canada) getting deliveries faster. However, due to the unforeseen circumstance around COVID-19. Please plan your purchases so you are able to receive your items in time if they are for a gift or special occasion.

The below is our estimated transit times for peak season deliveries:

The above transit times do not factor in delays caused by customs or inaccurate or incomplete address fields. So to ensure a faster transit time please provide an accurate address and contact details, to help guarantee a successful first delivery attempt.

Parcels cannot be delivered to the below destinations after 29 April 2019:

  •  Ascension Island
  • Guinea-Bissau
  • Libya
  • Mayotte
  • Seychelles
  • Somalia
  • Timor-Leste
  • Tristan da Cunha
  • Venezuela.

    As well as these select countries.

    Please expect up to 15 business days delay for standard shipping. If you select Express Shipping, please expect up to 12 business days for your parcel to be delivered.

    The safest way to ensure you are getting your package safely during this time is to select Express Shipping. All other services are operational at this stage, subject to delays. As air freight is used to deliver your packages worldwide, the reduction of passenger flights due to health and safety mean that your package may be delayed due to stringent customs & disrupted postal networks around the world. 

      Orders & Packaging

      • All orders will be packed and shipped as usual, however taking into account advice from Safe Work Australia, including frequent washing hands before and after jewellery and packaging handling, and further employee social distancing outlined below

        Returns

        • Returns will be processed as normal following our return policy

        Further updates will be added on this page regarding any interruptions regarding our normal operations. We thank you for your kind understanding and support during this turbulent time, especially with small businesses like ourselves being greatly affected by the downturn in the economy.

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