International Shipping Update - Oct 2020

We are seeing recovery in shipping times worldwide with some popular destinations (USA, Canada) getting deliveries faster than in April. However as we enter the busy holiday season we have been advised of expected increased volumes. Please plan your holiday purchases so you are able to receive your items in time!

The below is our estimated transit times for peak season deliveries:

The above transit times do not factor in delays caused by customs or inaccurate or incomplete address fields. So to ensure a faster transit time please provide an accurate address and contact details, to help guarantee a successful first delivery attempt.

International Shipping Updates - 29 April 2020

Standard shipping has reopened for the below lanes.

  • China
  • Singapore
  • India
  • France
  • South Korea
  • Canada
  • Japan

Delivery delays should be expected for all destinations. Shipping updates on your tracking may also be less frequent to further optimize delivery processes. Further details here.

Parcels cannot be delivered to the below destinations after 29 April 2019:

  • Cuba
  • Metz, France
  • Guinea-Bissau
  • Libya
  • Mauritus
  • Mayotte
  • Sao Tome and Principe
  • Seychelles
  • Somalia
  • Somaliland
  • St. Eustatius
  • Timor-Leste
  • Venezuela

    As well as these select countries.

    Please expect up to 15 business days delay for standard shipping. If you select Express Shipping, please expect up to 12 business days for your parcel to be delivered.

    The safest way to ensure you are getting your package safely during this time is to select Express Shipping. All other services are operational at this stage, subject to delays. As air freight is used to deliver your packages worldwide, the reduction of passenger flights due to health and safety mean that your package may be delayed due to stringent customs & disrupted postal networks around the world. 

     

    Update on 23/3: Our online store will be operating as normal, and shipping worldwide as normal. This is in response to the Australian government's lockdown of non-essential services. However as our operations remain indoors with no contact to outside customers we will be processing orders as normal. 

    In response to the outbreak of coronavirus, known as COVID 19, S-kin Studio Jewelry has decided to implement the below policy, known as our COVID19 policy effective from 16 March 2020.

      Orders & Packaging

      • All orders will be packed and shipped as usual, however taking into account advice from Safe Work Australia, including frequent washing hands before and after jewellery and packaging handling, and further employee social distancing outlined below
      • Packages will cease from including our Skittles, usually come with any purchase, at this stage.

      Employees

      • All employees of S-kin Studio Jewelry will be encouraged to work from home and practice social distancing from people who have traveled recently and are encouraged to abstain from participating in large gatherings.

      Returns

      • Returns will be processed as normal following our return policy

      Further updates will be added on this page regarding any interruptions regarding our normal operations. We thank you for your kind understanding and support during this turbulent time, especially with small businesses like ourselves being greatly affected by the downturn in the economy.

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