We offer a 14-day return policy on all full-price merchandise. The return window begins on the day your order is delivered to you.
To lodge a return please email our customer service team at firstname.lastname@example.org with your JW order number.
- Returned items must be in new, unused condition and in the original packaging.
- We're not able to offer an exchange on returned items - you'll automatically be issued a refund/credit for any returned items. If you want a different size or colour, or you want a different item, you'll need to place a new order.
- All sale items purchased, including sample sale pieces, are considered final sale and are not eligible for a refund or return.
- Postage will be at the buyer's expense. We recommend using registered/trackable post as we do not hold responsibility for lost packages.
- Returns must be posted within 7 days of approval
- If the conditions and the return are not met we have the right to refuse the return
- For everything else, please contact us at email@example.com. We will be happy to help!