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Returns Policy

We offer a 14-day return policy on all full-price merchandise. The return window begins on the day your order is delivered to you.  

To lodge a return please email our customer service team at byskin@s-kin.com.au with your JW order number. 

  • Returned items must be in new, unused condition and in the original packaging. 
  •  We're not able to offer an exchange on returned items - you'll automatically be issued a refund/credit for any returned items. If you want a different size or colour, or you want a different item, you'll need to place a new order.
  • All sale items purchased, including sample sale pieces, are considered final sale and are not eligible for a refund or return.
  • Postage will be at the buyer's expense.  We recommend using registered/trackable post as we do not hold responsibility for lost packages. 
  • Returns must be posted within 7 days of approval 
  • If the conditions and the return are not met we have the right to refuse the return 
  • For everything else, please contact us at byskin@s-kin.com.au. We will be happy to help! 

RETURNS FAQ's

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