If you are having trouble tracking your order with DHL or Australia Post try tracking your parcel via Parcels App with your provided tracking number. If you are unable to find your parcel via the Parcels App website please contact our Customer Service team via email at byskin@s-kin.com.au to lodge an enquiry.

International customers (outside of Australia) are responsible to pay any applicable inbound duties, taxes, and any other fees outlined by local Customs authority. All international packages are shipped DDU (duties and taxes unpaid), meaning these fees are not included in the price of goods purchased from our website.

It is your responsibility to pay these fees in order to receive the parcel. We are unable to advise the amounts of what these fees might be, if applicable at all. Please contact your country's custom office for estimated charges and rates on packages coming from overseas.

If you entered the wrong address at the time of placing your order or would like to amend the items in your order, please contact our Customer Service team immediately via email byskin@s-kin.com.au with your #JW order number. Please double check that all address and billing details are entered correctly at the time of check out as we are not liable to replace or resend your parcel if the shipment is returned to the sender due to the wrong address entered.

 For Domestic Orders: If a tracking number has already been issued for your order, a $15 ''return to sender'' fee and a further $15 postage fee will be incurred.

For International Orders: We are unable to reroute shipments once they have been shipped.

At the conclusion of the 1 week shopping period we will send the required units to our manufacturers to start production. Production takes around 6-8 weeks to be completed and sent to our warehouse in Melbourne. Once received at our warehouse we will dispatch it to your desired location.

We offer returns for all change of mind orders within 14 days of delivery. Please contact our Customer Service team via email byskin@s-kin.com.au immediately if you would like to lodge a return.

 - Returned items must be in new, unused condition and in the original packaging.
- We're not able to offer an exchange on returned items, you'll automatically be issued a refund/credit for any returned items. If you want a different size or colour, or you want a different item, you'll need to place a new order.
  - All sale items purchased, including sample sale pieces, are considered final sale and are not eligible for a refund or return.
- Postage will be at the buyer's expense. We recommend using registered/trackable post as we do not hold responsibility for lost packages.
- Returns must be posted within 7 days of approval If the conditions and the return are not met we have the right to refuse the return

Please note: Items that are ‘’Made to Order’’ are considered Final Sale and are not eligible for returns.

For more information please refer to our Returns Policy page.