Got a question you need answered? Look no further!
By S-kin is based in Melbourne, Australia. Created in 2023, By S-kin is the sister brand of S-kin Studio Jewelry. Created by the same Creative Director, Chi Mai, is proud and grateful to again be working and living on Wurundejeri land. Come visit us at the Cremorne Boutique.
By S-kin functions on a drop model which means that our online store is only open for a couple weeks of the year. Each collection will be available to purchase when the shop opens for its launch for a 1 week period, the same collection will be available to purchase 1 month later when the store front opens for another week. During this time we will have a small selection of readymade pieces available for purchase. If you purchase a ready made item, your item will be shipped to you within 5 business days.
However, when the ready made items are exhausted you will have the option to shop made to order. This means we will special order the item for you from our manufacturers so we are only making what we need and are not creating excessive waste or product. Made to order items will require 6-8 weeks to produce before it is dispatched to you. Items that are marked as 'sold out' are unable to be made to be order/pre-ordered.
We have pre-made some sizes to allow those that are super keen to shop the collection to get their hands on the collection first so that they can start wearing their By S-kin pieces asap! We also wanted to offer an inclusive size range but as a small business we are unable to stock all sizes on hand as we are unsure what quantities are desired. We hope in the future we will be able to accurately predict demand and have the desired quantities ready to ship. Items that are marked as 'sold out' are unable to be made to be order/pre-ordered.
At the conclusion of the 1 week shopping period we will send the required units to our manufacturers to start production. Production takes around 6-8 weeks to be completed and sent to our warehouse in Melbourne. Once received at our warehouse we will dispatch it to your desired location. Items that are marked as 'sold out' are unable to be made to be order/pre-ordered.
All products are displayed in AUD (Australian Dollar). Your orders are processed in AUD, and is converted to the local currency via your bank or payment method.
To contact our customer service team simply email us at firstname.lastname@example.org. If your enquiry is in regards to your order please include your JW order number so we have a reference to your order. Please allow up to 1 business day for our team to respond to your message.
If you entered the wrong address at the time of placing your order or would like to amend the items in your order, please contact our Customer Service team immediately via email email@example.com with your #JW order number.
Please double check that all address and billing details are entered correctly at the time of check out as we are not liable to replace or resend your parcel if the shipment is returned to the sender due to the wrong address entered.
For Domestic Orders: If a tracking number has already been issued for your order, a $15 ''return to sender'' fee and a further $15 postage fee will be incurred.
For International Orders: We are unable to reroute shipments once they have been shipped.
If you would like to cancel your order, please email us immediately at firstname.lastname@example.org. If your order has not been shipped but a tracking number has been created, we will refund you the amount of your order minus the cost of shipping already incurred.
If your order has already been shipped you will have to wait until it has arrived and then follow the steps to return.
If you ordered a ‘Made to Order’ item and the item has already been custom ordered for you from our manufacturers we are unable to cancel your order.
If you believe you have received incorrect or defective items in your order, please contact our Customer Service team via email at email@example.com immediately with your #JW order number so we can try to rectify the problem for you asap.
SHIPPING & DELIVERY
Ready to ship means that we have those sizes in stock and ready to send out to you at our warehouse. Made to order means we will need to contact our manufacturers and have your ordered item especially made for you. This made to order process takes 6-8 weeks from your order being placed. This ensures we are only making enough to service our customers and not wasting any fabrics or contributing to overproduction. Items that are marked as 'sold out' are unable to be made to be order/pre-ordered.
We currently offer global international shipping to all countries*. DHL Standard international shipping is free for orders over $80. International Express shipping is free for orders over $300. Learn more about our Shipping & Delivery here.
*Unfortunately we are currently unable to ship to: Ascension Island, Guinea-Bissau, Libya, Mayotte, Seychelles, Somalia, Timor-Leste, Tristan da Cunha, Venezuela.
You can view our Shipping & Delivery estimates here.
International customers (outside of Australia) are responsible to pay any applicable inbound duties, taxes, and any other fees outlined by local Customs authority. All international packages are shipped DDU (duties and taxes unpaid), meaning these fees are not included in the price of goods purchased from our website.
It is your responsibility to pay these fees in order to receive the parcel. We are unable to advise the amounts of what these fees might be, if applicable at all. Please contact your country's custom office for estimated charges and rates on packages coming from overseas.
We offer returns for all change of mind orders within 14 days of delivery. Please contact our Customer Service team via email firstname.lastname@example.org immediately if you would like to lodge a return.
- Returned items must be in new, unused condition and in the original packaging.
- We're not able to offer an exchange on returned items, you'll automatically be issued a refund/credit for any returned items. If you want a different size or colour, or you want a different item, you'll need to place a new order.
- All sale items purchased, including sample sale pieces, are considered final sale and are not eligible for a refund or return.
- Postage will be at the buyer's expense. We recommend using registered/trackable post as we do not hold responsibility for lost packages.
- Returns must be posted within 7 days of approval If the conditions and the return are not met we have the right to refuse the return
For more information please refer to our Returns Policy page.
Yes, you will need to cover the cost of return postage and this amount will not be refunded to you.
Please note: Your original shipping fee is also non-refundable and will be removed from your refundable amount.
Please return your items to:
S-kin Studio Jewelry
Level 4, 84 Cubitt St, Cremorne, VIC, 3121 Australia
Please include your name and #JW order number inside the bag/box so we can identify your return upon arrival.
Refunds will be processed via the original payment method within 5-10 business days of your item being received by the S-kin Customer Service Team.
Once your item has been received and refunded, you will be notified via email. Alternatively, you can choose to keep store credit by letting us know in your return lodge email.
MATERIALS & CARE
Learn more about the different materials we use for our clothing and how to care from them here on our Materials & Care.
Our clothes are washing machine safe! We would suggest cold machine washing the clothes and line drying them to maintain shape over time!